Internal regulations
Internal regulations
Dear guests,
In order for everyone’s stay to proceed under the best conditions, please find below our internal regulations.
GENERAL RULES
The hotel’s internal regulations apply to all reservations. Any stay implies acceptance of the special conditions and the hotel’s internal regulations.
The client agrees and undertakes to respect the said regulations, the provisions of which apply both to themselves and to all persons accompanying them during their stay.
In the event of non-compliance with the provisions of these regulations, the hotelier will be obliged to ask the client to leave the establishment immediately, without any compensation or refund of the deposit. The hotelier may also refuse any future reservation.
WELCOME
RECEPTION
The reception is open 24/7.
PAYMENT
We accept the following means of payment: credit card (Visa, Mastercard, American Express), ANCV, cash. Upon request for a stay:
- For individual reservations, these are only considered firm after providing a credit card imprint.
- For group reservations (more than 6 rooms), a 50% deposit must be paid at least two months before the start of the stay, and the balance must be paid no later than one month before the start of the stay.
Supplements are not automatically calculated in the total reservation amount and must be paid separately and directly to the hotel.
The tourist tax is not included in the reservation price and is payable on site. It is due per adult and per night, at the rate in force at the time of the stay.
A deposit equal to the amount of the reservation for the first night (to be deposited by credit card or cash) per stay is required upon the client’s arrival. This deposit is automatically retained in the event of non-compliance with the hotel’s internal regulations.
The hotel reserves the right to charge for undeclared consumption upon departure.
CANCELLATION
For individual reservations, any cancellation must reach us 48 hours before the arrival date for individual stays (excluding specific conditions set by our partners). Beyond this period, the reservation for the first night is due.
For group reservations, deposits and balances remain with the hotel and are not refundable once their payment deadline has passed.
The 14-day withdrawal period governed by the Consumer Code does not apply to hotel accommodation services (Article L.221-28 of the Consumer Code).
NON-REFUNDABLE RESERVATION
Non-attendance is considered as the effective taking of the room for the first night.
Delays on arrival or early departures cannot under any circumstances give rise to a refund; the stay is then due in full.
Also, the client is informed that the hotelier has the possibility to re-let the room without delay under the following conditions:
- Cancellation by the client;
- Modification of the reservation by the client;
- Non-presentation of the client;
- Error by the client when making the reservation (dates, quantity of rooms, type of room).
ARRIVAL, ACCESS TO ROOMS, AND DEPARTURE
Access to the rooms is from 2:00 PM. They must be vacated by 12:00 PM.
Please note, in case of late departure, each additional hour is charged at €20.
Any request for late departure must be made to reception by the day before departure.
If you wish to keep the room for an additional night, payment for the room must be made before 11:00 AM, subject to availability.
Your room is intended for a specific number of people: to ensure the hotel’s safety rules, you must not host additional people. Babies and infants count as one person.
The client may not introduce third parties into the room without the hotelier’s authorization.
During your stay, you will be given a key allowing you free access to your room. It cannot be entrusted to a third party and must be returned on the day of departure. In case of loss or non-return, the replacement will be charged at the current rate.
Daily room cleaning is carried out by the hotel staff, unless expressly requested otherwise by the client.
The rooms made available to our clients are checked, functional, and in good condition. Our clients are invited to immediately report to the hotel reception any deficiencies/disorders observed.
CHILDREN AND EXTRA BEDS
Children are under the full responsibility of their parents/guardians throughout the establishment. It is prohibited to leave them unattended in the room.
Upon the client’s request, the hotel can provide a baby cot, subject to availability. The maximum number of baby cots per room is one.
PETS
Pets are accepted at the rate in force (available at reception or on our website). They must not exceed 10 kg in weight, must be kept on a leash in all common areas of our establishment. For hygiene reasons, pets are not allowed in the breakfast room (except guide dogs for the blind or assistance dogs) and must not be left alone unattended. Owners are responsible for their animals, especially in case of damage.
BREAKFAST
Breakfast is served from 6:30 AM to 10:00 AM in the room provided for this purpose or, upon request, on the terrace, in the room, or to go, at the rate in force (available at reception or on our website).
PROHIBITIONS
We remind you that smoking is prohibited in all public places since January 2, 2008. It is also strictly prohibited to smoke in the rooms and common areas of the establishment for obvious safety and comfort reasons. It is strictly forbidden to dismantle fire detection devices, for the same reasons mentioned above. It is also prohibited to use gas appliances in the rooms (example: stove, etc.).
It is strictly prohibited to introduce into the rooms and any part of the establishment any illicit and/or dangerous objects or substances.
NUISANCES, DAMAGES, AND LIABILITY
For the respect and rest of other clients, please do not slam doors or make noise, especially between 10:00 PM and 07:00 AM. Any neighborhood noise related to the behavior of a client, one of their companions, or an animal under their responsibility may lead the hotelier to contact the police and to ask the client to leave the establishment without the need for acoustic measures, as soon as the noise generated is likely to disturb the tranquility of the clientele (art. R.1334-30 and R.1334-31 of the Public Health Code).
Baggage in public areas is under the surveillance and full responsibility of its owner, including in the case of baggage left at reception. The hotel’s liability cannot be engaged in case of loss or theft of the client’s personal effects.
A hotel room is a place of rest. All business is strictly prohibited.
In general, any damage or nuisance, caused intentionally or not, in the room or in the various spaces occupied during the stay, must be fully paid for by the person who reserved the room.
Thus, the hotel reserves the right to charge the client for the cost of repair or replacement of hotel-owned equipment, objects, or furniture, damaged or missing, even in case of observation after the client’s departure.
The corresponding amount will be debited from the client’s credit card used at the time of booking. An invoice can be provided upon request.
In the event of damage or nuisances affecting rooms of other clients, reimbursement of the nights of other clients will be required.
The hotel will apply the cleaning fee if the room is left in an unacceptable condition. In case of carpet damage, bedding, box spring, the hotel will require reimbursement for damages with a minimum package of €1500 for restoration and for the inability to re-let the room.
TELEMARKETING
For any claim related to a hotel reservation, the hotel’s Management is at your disposal via the “Contact us” section of the hotel’s website: www.orsay-hotel.com.
In accordance with the provisions of Article L223-2 of the Consumer Code, the consumer is informed that he/she has the possibility to register free of charge on a list of opposition to telemarketing if he/she does not wish to be subject to telephone canvassing. This list is accessible via the following website: www.bloctel.gouv.fr